Right of withdrawal for digital goods

Right of Withdrawal

(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity.)

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day the contract is concluded.

To exercise your right of withdrawal, you must contact us: Stephan Müller GmbH-Geschäftsführer Wernher-von-Braun-Str. 16, 63303 Dreieich, Germany, VAT: DE258337948 Phone: +49 15171546317  +49 (0) 6074 84688211, email: sales@windowsandoffice.net, sales@softwarelizenzexpress.de, softwarelizenzexpress@outlook.com by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) about your decision to enter into this contract to revoke, inform. You can use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of withdrawal  

If you withdraw from this contract, we will have given you all the payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.

Reasons for extinction

The right of withdrawal expires in the case of a contract for the delivery of digital content that is not on a physical data carrier if the entrepreneur has started to execute the contract after the consumer

  1. has expressly agreed that the entrepreneur will begin executing the contract before the withdrawal period has expired and
  2. has confirmed his knowledge that he loses his right of withdrawal by giving his consent at the beginning of the execution of the contract. 


 Model withdrawal form


(If you want to cancel the contract, please fill out this form and send it back.)

To: Stephan Müller – GmbH-Geschäftsführer – Wernher-von-Braun-Str. 16, 63303 Dreieich, Deutschland VAT: DE258337948 , Germany, Phone: +49 15171546317  +49 (0) 6074 84688211, email: sales@windowsandoffice.net, sales@softwarelizenzexpress.desoftwarelizenzexpress@outlook.com

  • I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
  • Ordered on (*) / received on (*)
  • Name of the consumer (s)
  • Address of the consumer (s)
  • Signature of the consumer (s) (only when notified on paper)
  • date

(*) Delete where inapplicable.

Return & Refund Policy

Regardless of the statutory right of withdrawal (see above), we give consumers a voluntary 30-day money-back guarantee. The period is 30 days from the date of sale.

In order to take advantage of the 30-day refund guarantee, you must inform Software License Express by means of a clear written declaration (e.g. letter, email) of your decision to withdraw from this contract. After the statutory withdrawal period of 14 days has expired, we request a description of the reasons for making use of the money-back guarantee. The deadline is met if we receive the written revocation before the 30 days have expired. 

Your payment will be reimbursed in accordance with the right of withdrawal.

Entrepreneurs are excluded from the 30-day money-back guarantee.

The statutory right of withdrawal is not restricted by the voluntary extension to 30 days.